Senior Support Engineer - IT Operations

HCLTech·Sholinganallur, Chennai

Pay not statedSenior levelFull-time

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About the role

The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement.

What you'll do

Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques, Ensuring Adherence To Defined Service Level Agreements
Develop And Deliver Training Programs For New Team Members To Enhance Their