SME - Nutanix AHV, VMware vCenter

About the role

The Subject Matter Expert (Support & Operations) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and SLAs. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis to drive continuous improvement in support operations.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents Through Efficient Analysis Of Nutanix And Vmware Vsphere & Vcenter Environments In Accordance…
• Mentor Team Members And Administrators, Preparing Standard Operating Procedures And Maintaining Effective Documentation For Nutanix Cloud Infrastructure And Vmware…
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation
• Foster Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Understanding Challenges Faced
• Conduct And Validate Analyses, Including Root Cause And Trend Analyses, Presenting Insightful Reports To Key Business Stakeholders To Facilitate Informed Decision-Making…

What you need

• VMware
• SOP writing
• Any graduate