Sr Administrator (Support & Operations)

HCLTech·Sholinganallur, Chennai

Pay not statedFresherFull-time

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About the role

JD – MSL Project Deployment resourceMSL Provisioning ResourceRole Overview:The Smart Room & MTR (Microsoft Teams Room) provisioning process involves creating aresource account for each device, which is essential for booking and managing the room withinthe Microsoft 365 environment.

What you'll do

Adhere to quality standards, regulatory requirements and company policies
Provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues
Work on value adding activities such Knowledge base update & management, training freshers, coaching analyst
Resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture
Ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats

What you need

Open to freshers
Hardware
Office 365
Root cause analysis
ServiceNow
Windows
Android
Any graduate

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