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Senior Support Engineer - ITSM, Telecom

HCLTech·Bengaluru

Pay not statedSenior levelFull-time

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About the role

The Senior Support Engineer plays a critical role in ensuring optimal customer satisfaction by effectively resolving support tickets within stipulated time, cost, and quality standards. This position is essential for delivering high-quality product support and enhancing team capabilities through knowledge sharing and process documentation.

What you'll do

  • Troubleshoot And Resolve Client-Reported Issues By Analyzing System Logs And Utilizing Diagnostic Tools
  • Conduct Training Sessions For New Team Members, Equipping Them With

What you need

  • Telecom
  • Troubleshooting
  • Any graduate

Good to have

  • ITIL

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