Senior Support Engineer

About the role

As a Senior Support Engineer , you will serve as the primary technical interface for enterprise customers, partners, and internal Oracle teams, providing expert technical support for Oracle Integration Cloud (OIC) and related Oracle Cloud Infrastructure (OCI) technologies.

What you'll do

• Work directly with customers, delivering technical troubleshooting, issue analysis, and resolution through phone, web, and electronic support channels
• Collaborate with global engineering, development, and support teams to resolve complex technical issues and improve customer satisfaction
• Identify, reproduce, document, and escalate product defects while working closely with Development to drive timely resolution
• Review internal knowledge articles, technical documentation, and external publications, providing feedback to improve product quality, documentation
• Contribute to the creation and maintenance of technical knowledge articles, troubleshooting guides, and best practices to improve support efficiency

What you need

• Troubleshooting
• Oracle Fusion
• Any graduate