Senior Technical Account Manager (APJ Shift)

About the role

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.

What you'll do

• Prioritise multiple accounts simultaneously
• Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
• Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Own and drive escalated issues blocking production success

What you need

• 5–9 yrs of experience
• Workday
• Customer service
• MIS reporting
• SAP
• Communication
• M.Sc

Good to have

• CRM
• Customer success
• ERP