Senior Technical Lead

About the role

Provide high-quality AMS support and controlled change delivery for the Service Lead capability within the Program Director tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration. Provide high-quality AMS support and controlled change delivery for the Service Lead capability within the Program Director tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

What you'll do

• Lead end-to-end AMS service delivery across application towers, including governance, SLA/KPI performance, escalations and stakeholder management
• Drive transition readiness, service stabilization, resource planning, risk/issue management, major incident coordination and continuous improvement
• Coordinate functional, technical, infrastructure and vendor teams and provide clear executive-level service reporting
• Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies
• Perform root-cause analysis, problem management and preventive actions for recurring production issues

What you need

• 8–12 yrs of experience
• ITIL
• SAP
• Root cause analysis
• Regression testing
• B.Tech or B.E. or B.Sc or BCA