Senior Technical Support Engineer

Palo Alto Networks (india) Technologies·Bengaluru

Pay not stated5–9 yrsFull-time

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About the role

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.

What you'll do

Provide technical support, configurations, troubleshooting, and best practices to customers and partners
Manage support cases to ensure timely recording, tracking, resolution, and follow-up
Collaborate with engineering teams to resolve customer-found defects and drive product improvements
Perform fault isolation and root cause analysis for complex technical issues in customer environments
Create and publish technical documentation, such as support bulletins and knowledge base articles