Senior Technical Support Engineer

Palo Alto Networks (india) Technologies·Bengaluru

Pay not stated5–9 yrsFull-time

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About the role

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.

What you'll do

Provide Technical Support to customers and partners
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Preparing detailed RCA documents for official submissions to customers