SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM

About the role

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

What you'll do

• Provide Advanced Technical Support By Utilizing Palo Alto And Palo Alto Xsiam To Troubleshoot And Resolve Complex Incidents
• Perform Root Cause Analysis For Escalated Technical And Security Issues, Developing And Implementing Solutions To Enhance System Performance And Security Posture
• Contribute To Knowledge Base Management By Documenting Solutions, Updating Processes, And Training New Analysts To Foster A Culture Of Continuous Improvement
• Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Effective Incident Management
• Enhance Customer Experience By Achieving First Call Resolution Goals, Minimizing Rejected Resolutions And Case Reopenings

What you need

• Firewalls
• Root cause analysis
• Troubleshooting
• ITIL
• Any graduate

Good to have

• Network security