Service Desk Analyst

About the role

The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec.

What you'll do

• Be willing to find answers to all questions addressed to them
• Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions
• Obtain and evaluate all relevant information to handle inquiries
• Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate
• Advise customers on appropriate action

What you need

• Hardware
• Any graduate