Service Desk Analyst

About the role

WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

What you'll do

• Provide assistance and support to users with L1 Type of queries/issues
• Provide single Point of Contact (SPOC) for assistance with IT Services under
• Monitor and respond quickly and effectively to requests received through the
• Follow standard help desk procedures
• Log IT related (incidents, service requests, events) from users received

What you need

• 1.5–5 yrs of experience
• Active Directory
• ServiceNow
• Diploma