Service Desk Specialist - Tieto Banktech (m/f/d)

About the role

Application Management is making difference for our current and future customers in Nordics and UK. Aim of unit is to provide best quality application maintenance service in reasonable and competitive price. Increasingly often customers require a high quality, efficient support service 24 hours a day, regardless of their geographical location.

What you'll do

• Resolving service interruptions rapidly
• Reporting on compliance with the SLAs
• Identifying process improvement areas
• Coordinate and manage the Incident Management process activities across global customers and internal teams involved
• Responsible for the complete process adherence and handling of incidents according to SLAs in co-ordination with CSM/SDM

What you need

• 4–6 yrs of experience
• ITIL
• ServiceNow
• JIRA
• Any graduate