ServiceNow Administrator, L1/L2 Support

About the role

We are looking for a ServiceNow Administrator with strong L1/L2 production support experience to manage, troubleshoot, configure, and support the ServiceNow platform and ITSM processes. The role requires hands-on experience in ServiceNow administration, ITSM modules, incident troubleshooting, user and access management, workflows, integrations, reporting, and production issue resolution.

What you'll do

• Provide L1/L2 production support for the ServiceNow platform
• Monitor, troubleshoot, and resolve ServiceNow incidents, requests, defects, configuration issues, and user issues
• Perform ServiceNow administration including users, groups, roles, ACLs, forms, fields, lists, views, notifications, and system configurations
• Configure and maintain Incident, Request, Service Catalog, Problem, Change, Knowledge, SLA, and Approval processes
• Troubleshoot assignment rules, Business Rules, Client Scripts, UI Policies, workflows, notifications, approvals, and scheduled jobs

What you need

• 3–5 yrs of experience
• ServiceNow
• Active Directory
• Troubleshooting
• ITIL
• REST APIs
• JavaScript
• Any graduate

Good to have

• ACLS
• Root cause analysis
• Reconciliation