SFCC Business Analyst (B2C) – Production Operations & Support

About the role

We are looking for an experienced SFCC Business Analyst (B2C) with strong expertise in Salesforce Commerce Cloud (SFCC) Production Support , IBM Sterling OMS , and Order Management Systems (OMS) . The ideal candidate will be responsible for supporting business-critical eCommerce production environments, managing order lifecycle issues, resolving production incidents, and collaborating with cross-functional teams to ensure seamless business operations.

What you'll do

• Provide end-to-end production support for Salesforce Commerce Cloud (SFCC) applications
• Monitor and manage day-to-day eCommerce production operations
• Analyze, troubleshoot, and resolve complex production issues related to SFCC, OMS, payment gateways, shipping, and third-party integrations
• Monitor order lifecycle, order flow, and fulfillment processes to identify operational exceptions
• Act as the primary point of contact for production incidents and business-critical escalations

What you need

• 7–12 yrs of experience
• Salesforce
• Stakeholder management
• REST APIs
• Root cause analysis
• SOP writing
• Any graduate