Shared Service Administrator

About the role

Customer Success Associate will be the primary point of contact for our customers. Through the interactions, they will help our customers see the value in our product/services and ensure they are able to use it to its fullest potential. The prime responsibility of this position is to manage inbound calls from our existing customers and assist in an efficient, courteous, professional manner.

What you'll do

• Being the first point of contact for customers and handling all customer inquiries and focusing on First Call Resolution
• The team will be responsible to ensure that our customer data is secured while taking payments/ billing queries, scheduling services
• The customer success team will seek opportunities to upsell new services/cross sell additional products to existing customers after they assess their needs and…
• Maintain sales pipeline and follow up towards the closure of pending sales opportunities. Perform daily sales activities
• The team will be responsible for managing adherence and hygiene while handling these calls

What you need

• 2–5 yrs of experience
• Customer success
• Cross-selling
• Voice process
• Any graduate