Specialist Service Representative II - Remote Support - Data Centre

About the role

As a Connected Services Technical Expert, you will combine deep technical expertise with a customer-centric mindset to monitor, analyze, and improve the performance, reliability, and availability of customers' connected electrical and critical infrastructure systems.

What you'll do

• Provide technical expertise in one or more of the following domains: Electrical Distribution Systems Critical Power & Cooling Infrastructure Automatic Transfer Systems…
• Provide remote customer assistance through phone, email, chat, and other digital channels
• Serve as a technical escalation point for customer and platform-related incidents
• Monitoring, Analytics & Reliability Services Monitor the health and performance of customer assets using connected services platforms
• Perform predictive and condition-based analysis to identify potential issues and recommend corrective actions

What you need

• 5–9 yrs of experience
• Troubleshooting
• Preventive maintenance
• PLC
• Instrumentation
• Customer success
• Root cause analysis
• Diploma