Sr Customer Service Specialist

About the role

India (Hyderabad); India (Bangalore); India (Gurgaon) Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

What you'll do

• Assist operations management in a nalyz ing customer’s issues and questions, including inoperability or inaccessibility of a system
• Support Customers and Manager s by adhering to departmental policies and procedures
• Assist in managing day-to-day activities specific towards the obtainment of Customer Service objectives by acting as SME for customer facing issues and escalations
• Act as a liaison between the Customer Service Group and other functional departments in support of daily operations
• Real Time management of daily service levels and call routing for supported products

What you need

• 5–9 yrs of experience
• Customer service
• Escalation handling
• Communication
• BBA

Good to have

• Data entry