Sr. Customer Value Manager

About the role

As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest quality of Skan implementations and solutioning.

What you'll do

• Lead Program Management across all phases of engagement from onboarding, implementation, training, and ongoing support
• Learn and implement Skan customer success model including customer value management methodologies – Lead clients through value discovery, value enablement
• Own Skan ROI and business outcome and report on key metrics like NPS, CSAT, Gartner peer and ROI
• Manage all aspects of project delivery – planning, reporting, coordination and risk management including governance
• Develop deep expertise in Skan product – technology, implementation and configuration

What you need

• 10–18 yrs of experience
• Customer success
• Sales
• BBA

What you get

• ₹1.1 Cr–₹1.4 Cr a year