Sr Product Support Representative

About the role

We are looking for a highly analytical and customer-focused Sr Product Support Representative to manage the most complex Level 2 support cases within a structured, tiered support environment. As a senior individual contributor, you will serve as a recognized Subject Matter Expert (SME), leading complex technical investigations across multiple Ready product areas.

What you'll do

• Independently manage and resolve the organization's most complex Level 2 support cases
• Own customer issues from investigation through resolution
• Lead technical resolution of high-impact escalations involving multiple systems or product areas
• Communicate effectively with customers while providing clear expectations and timely updates
• Advanced Troubleshooting & Root Cause Analysis

What you need

• 5–7 yrs of experience
• Troubleshooting
• Root cause analysis
• Any graduate