Sr Service Support Representative

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Your role as Senior Service Operation Specialist supports the delivery of outstanding instrument service and support to our customers.

What you'll do

• Act as the primary interface between the customer and the Service team
• Responsible for answering customer enquiries via telephone & Salesforce
• Achieving the metrics on average speed of response and first call resolution
• Dispatch Service Orders to engineers, scheduling and confirming bookings
• Liaise between customer and engineer keeping both informed of any changes to job bookings

What you need

• 4–7 yrs of experience
• Salesforce
• B.Com or BBA

Good to have

• CRM