highlisted
Sign in

Sr Team Leader Quality Analyst - Tech Support

Kwalee·Pune

Pay not stated5–9 yrsFull-time
Apply on Kwalee's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

As a Sr. Team Leader Quality - Tech Support, you will be responsible for leading the Quality Assurance function within Technical Support operations, ensuring high standards of service quality, customer satisfaction, and operational excellence.

What you'll do

  • Ensuring day -to day briefing is carried with team over modality of task by covering the type of quality to be maintained. Developing a strategy that the team members…
  • Ensuring quality analysts should be thoroughly trained on the specifications of document and guidelines of each annotation task so they are much through with the…
  • Conduct regular quality calibrations, team briefings, and knowledge-sharing sessions to align Quality Analysts and Technical Support Engineers on evolving processes
  • Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives
  • Ensuring the productivity is maintained by keeping track of every respective Quality Analyst on hour basis

What you need

  • 5–9 yrs of experience
  • Office 365
  • Linux
  • B.Tech or B.E.

Similar jobs

Technical Support Specialist III

JIN Johnson Controls·Pune

Can I apply
Needs BCA or MCA or B.Tech · 4–9 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On JIN Johnson Controls' site: account needed, ~10–15 min
Early: posted 4 h ago on their own site

Officer

LUPIN·Pune

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On LUPIN's site: account needed, ~10–15 min
Early: posted 4 h ago on their own site

Senior IT Support Engineer

Xplor·Pune

Can I apply
Needs B.Tech or B.E. · 4–7 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Xplor's site: short form, ~5 min
Early: posted 5 h ago on their own site

Senior Application Support Analyst

Gallagher·Pune

Can I apply
Open to any education · 5–9 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Gallagher's site: account needed, ~10–15 min
Early: posted 5 h ago on their own site