Sr. Technical Support Engineer, Focused Services

About the role

Your Career As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers’ experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers.

What you'll do

• Develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers
• Partner with the Technical Account Manager to effectively become a virtual part of their customers’ teams
• Also provide escalation management for any technical issues encountered with their customers’ enterprise deployment, resulting in faster time to value
• Work to reproduce customer issues and work with developers to resolve technical issues

What you need

• 4–7 yrs of experience
• Firewalls
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• TCP/IP
• Routing and switching