Staff, Business Operations (Voice and Chat Process)

About the role

This role and process spans the service lifecycle acting as the facilitator between the signing agents, schedulers, and our clients at both a strategic and tactical level.

What you'll do

• Facilitating the assignment of vendors to clients
• High volume outbound calls, emails, and texts
• Negotiation of fees with vendors to maintain average vendor cost goal set by client/team expectations
• Maintain average gross profit that is pre-determined by TCX on a per client basis
• Ensuring assigned vendors meet or exceed TCX/Client requirements

What you need

• Chat support
• Voice process
• Communication
• Any graduate