Sustainability & Climate Client Services Specialist

About the role

Sustainability & Climate Client Services Specialist at MSCI. First point of contact for general queries directed to client services by phone, email or online case management.

What you'll do

• First point of contact for general queries directed to client services by phone, email or online case management
• Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce
• Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice
• Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails
• Liaise with service delivery teams to optimize client experience

What you need

• 6–7 yrs of experience
• Customer service
• Salesforce
• Sales
• MBA