System Monitoring Specialist

About the role

The Monitoring & Technical Support Specialist plays a critical role in ensuring system uptime, service responsiveness, and customer satisfaction. Working under the supervision of the Technical Services Department, this role is responsible for monitoring security and camera systems, responding to alerts, managing support cases, and coordinating service actions.

What you'll do

• Work under the direction of the Technical Services Department to support day‑to‑day monitoring operations
• Monitor, train on, support, and help oversee the Company’s systems monitoring platforms
• Analyze alerts and system notifications to determine appropriate next steps
• Provide clear service plans and execution direction to the Customer Experience Team to enable efficient service dispatch
• Identify, investigate, document, and resolve issues surfaced through system monitoring

What you need

• 3–6 yrs of experience
• MS Office
• Power BI
• Communication
• Diploma