highlisted
Sign in

Team Lead – International Customer Service

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
Apply on Gratitude's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

3–6 years of International Voice Customer Service experience.Minimum 3 years in a Team Lead, Acting Team Lead, or supervisory role.Strong team management, coaching, and performance-management skills.Excellent spoken and written English communication.Experience handling escalations, complaints, retention, and billing-related queries.Knowledge of KPIs such as SLA, AHT, Quality, CSAT, FCR, adherence, and shrinkage.Strong analytical, problem-solving, and decision-making abilities.Working knowledge…

What you need

  • 3–6 yrs of experience
  • Customer service
  • Escalation handling
  • Any graduate

Good to have

  • CRM
  • Voice process
  • Performance management

Similar jobs