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Team Lead – International Process

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
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About the role

Team Lead – Voice_ALocation: KolkataJob Code: 434135Experience: 3–10 YearsBand: BPO 3/4Process: International Inbound / Outbound Voice Customer ServiceIndustry: Customer Service Operations / BPOShift: Rotational shifts, including night/graveyard shifts, weekends, and public holidaysEmployment Type: Full-TimeWork Mode: Work from OfficeJob OverviewWe are looking for an experienced and result-oriented Team Lead – International Voice Process to manage and lead a customer service team handling…

What you need

  • 3–6 yrs of experience
  • Customer service
  • Voice process
  • Escalation handling
  • Any graduate

Good to have

  • CRM
  • Data privacy
  • Six Sigma

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