Team Leader

About the role

As a Team Leader, you will play a crucial role in our Collections department, acting as a key liaison between our company and our customers. Your primary responsibility will be to oversee and manage a team of collection executives, ensuring timely and successful recovery of overdue amounts. You will also be the primary point of contact for customers, handling inquiries, resolving complaints, and providing excellent service to maintain customer satisfaction.

What you'll do

• Play a crucial role in our Collections department, acting as a key liaison between our company and our customers
• Also be the primary point of contact for customers, handling inquiries, resolving complaints, and providing excellent service to maintain customer satisfaction
• Lead and motivate a team of collection executives, providing guidance and support
• Ensure efficient and effective collection processes, meeting or exceeding targets
• Handle customer inquiries and complaints, providing timely and accurate information

What you need

• 20–30 yrs of experience
• Customer service
• MS Office
• Problem solving
• Any graduate