Technical Account Manager

About the role

We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS). In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios.

What you'll do

• Proactive Technical Leadership & Customer Value
• Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn
• Escalation & Technical Advisory: Address reactive technical inquiries and complex architectural blockers rapidly, breaking down multi-layered IAM challenges into simple
• Continuous Learning & Knowledge Enablement

What you need

• 5–9 years in sales
• IAM
• Machine learning
• Customer success
• Sales
• Communication
• Any graduate