Technical Account Manager (TAM)

About the role

As a Technical Account Manager (TAM), you will work closely with our customers, build relationships with them, help them achieve their technical goals, and overcome technical challenges.The Technical Account Manager (TAM) serves as a trusted technical partner to customers, acting as the primary point of contact for technical guidance, system optimization, and issue coordination after implementation.

What you'll do

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases55
• Product Expertise & Consultation
• Act as a product expert, providing guidance, best practices, and technical consultation

What you need

• 3–6 yrs of experience
• JIRA
• Git
• Jenkins
• Customer service
• Communication
• Any graduate