Technical Account Manager

About the role

As a Technical Account Manager at Zendesk, you'll become an extension of our largest customers' teams, bridging technical expertise with business acumen. You'll guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems.

What you'll do

• Establish relationships across all levels of client organizations, from administrators to C-level executives
• Develop and lead tailored Customer Technical Roadmaps with short, medium, and long-term improvement plans
• Conduct regular operational reviews, including weekly client meetings, monthly value playbacks, and quarterly business reviews
• Create critical issue resolution plans and work closely with support teams
• Collaborate with other TAMs to ensure continuous improvement and global delivery excellence

What you need

• 10–18 yrs of experience
• Zendesk
• Communication
• Any graduate