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Technical Coaching Lead Representative - Cigna Healthcare

The Cigna Group·Remote

Pay not statedSenior levelFull-timeRemote
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About the role

As a Technical Coaching Lead Representative, you will be responsible for providing technical/procedural coaching and support for an assigned teams of claims processors. You would analyze trending along with Key Performance Indicators (KPIs) to develop ongoing targeted performance plans while partnering with the Claims Supervisors.

What you'll do

  • Be responsible for providing technical/procedural coaching and support for an assigned teams of claims processors

What you need

  • Customer service
  • Communication
  • Claims processing
  • Any graduate

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