Technical Customer Success Manager

About the role

Technical Customer Success Manager at People's Growth HR Solutions. Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation.

What you'll do

• Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation
• When working with specific a/c, benchmark practices/focus areas against other players in that space
• Generate and share required reports (as per RASCI matrix) with relevant stakeholders
• Ensure aligned team members are meeting compliance mandates
• Drive resource utilization, cross-collaboration and competency development within the team

What you need

• 8–14 yrs of experience
• Customer success
• CSS
• HTML
• JavaScript
• Any graduate

Good to have

• CRM
• ERP
• SAP
• Salesforce