Technical Customer Success Specialist (Integrations & Solutions)

About the role

You’re the person our customers talk to when they’re setting up Stadium, connecting it to their systems, or figuring out how to make something work. You’ll jump on calls, understand what the customer is trying to achieve, and show them how to get there in Stadium. When something breaks, you’ll dig in, find out why, and either fix it yourself or work with our Engineering team until it’s resolved.

What you'll do

• Explain solutions, workarounds, limitations, and timelines in clear, simple language, whether you’re speaking with an HR manager or an IT admin
• Investigate integration and product issues using API docs, request/response payloads, and logs to find the root cause
• Fix what you can directly. When you need Engineering, bring them a clear, well-investigated ticket instead of just passing it along
• Test and validate fixes before confirming resolution with the customer
• Take customer issues from first reply to final resolution, following up across Engineering, Product, QA, and Customer Experience

What you need

• 2–4 yrs of experience
• Customer success
• Postman
• HRMS
• REST APIs
• ERP
• SAP
• B.Tech or B.E.

Good to have

• Zendesk
• SQL
• Employee engagement
• JIRA