Technical Operations Specialist I

About the role

As a TechOps Specialist I, you'll be a core member of our customer-facing support team, operating with professionalism, accuracy, and a strong sense of ownership in every interaction and deliverable. You'll own tickets end-to-end, contribute to pipeline monitoring and automation, and help build the dashboards, AI agents, and tooling that make the team's operations more efficient.

What you'll do

• Client-Facing Excellence & Ticket Ownership
• Handle all client interactions with professionalism, accuracy, and responsiveness
• Own every assigned ticket from acknowledgement through investigation, resolution, and closure, with each step handled thoroughly and communicated clearly
• Proactively pick up tickets and support teammates to maintain balanced workload distribution across the team
• Consistently meet response and resolution SLA timelines, communicating proactively if risks or delays are anticipated

What you need

• 2–3 yrs of experience
• Excel
• SQL
• JIRA
• Node.js
• AWS
• Python
• Any graduate

Good to have

• Customer service
• Customer success
• Angular
• Snowflake
• Zendesk
• Freshdesk