Technical Services Analyst

About the role

As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

What you'll do

• Providing Enterprise level product support to clients (internal and external) via phone and email
• Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources
• Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues
• Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects
• Contributing to Knowledge Base in conjunction with the execution of issue resolution duties

What you need

• 1–3 yrs of experience
• SQL
• VBA
• SQL Server
• Java
• Transcription
• Branding
• BCA or MCA or B.Tech or B.E. or B.Sc