Technical Support Analyst – BASE24-eps Production Support

About the role

We are seeking an experienced Technical Support Analyst with 4–5 years of hands-on experience in post-production support and maintenance for complex financial transaction systems, specifically BASE24-eps. The role involves providing Level 1 and Level 2 technical support, debugging issues, coordinating with cross-functional teams, and ensuring high availability and reliability of production systems in a 24x7 environment.

What you'll do

• Provide post-production and maintenance support for mission-critical applications
• Deliver Level 1 and Level 2 technical support for complex production applications
• Debug and resolve issues; supply detailed data (logs, configurations, traces) to development teams for defect resolution
• Coordinate with Application Development , Project Management , and Product Management teams
• Analyze and simulate bugs reported by customers

What you need

• 4–5 yrs of experience
• POS
• PostgreSQL
• Java
• C
• Linux
• Troubleshooting
• Any graduate

Good to have

• C++