Platform Support Engineer - Vendor Platform
Sieve·India
- Can I apply
- Open to any education · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Sieve's site: short form, ~5 min
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About the role
Technical Support Analyst at Fortive. Receive, triage, and manage assigned technical support tickets through Zendesk.
What you'll do
- Receive, triage, and manage assigned technical support tickets through Zendesk
- For ServiceChannel products including APIs, EasyPay, FSM, Data Direct, and related
- Monitor assigned ticket queues, prioritize inbound requests as directed by
- Support Queue owner, and ensure timely updates are provided to customers
- Internal stakeholders, and management
What you need
- 2–5 yrs of experience
- Troubleshooting
- Zendesk
- JIRA
- MS Office
- Confluence
- Customer success
- Any graduate
Good to have
- Root cause analysis
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