Technical Support Analyst

About the role

Let’s build what’s next, together. Build the future – We are leaders, we are innovators, we are ambitious. Commit to excellence – We’re accountable, we are partners, we are agile. Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners. Work within the Support team to resolve complex issues and escalations from Tier 1 team.

What you'll do

• Work within the Support team to resolve complex issues and escalations from Tier 1 team. Identify customers' needs, research each issue, provide solutions
• Develop proposed solutions, incorporating technical and client needs, to submit to product and engineering
• Translate and distill complex technical analyses into customer-friendly explanations
• Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
• Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction

What you need

• 4–7 years in it support & networking
• Troubleshooting
• Customer success
• AWS
• Any graduate

Good to have

• HTML
• CSS
• SQL
• Travel booking

What you get