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Technical Support Engineer

Betsol·Bengaluru

Pay not stated0–3 yrsFull-time
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About the role

The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting.

What you'll do

  • TSE will be responsible to provide chat and voice support to our international clients
  • Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries
  • Responsible for responding to customers in an efficient and professional manner
  • Handles and resolves technical queries; identifies and escalates accordingly
  • Meets expectations regarding productivity as defined by the process

What you need

  • 0–3 years in it support & networking
  • Networking
  • ServiceNow
  • CRM
  • Salesforce
  • Voice process
  • Any graduate

What you get

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