Technical Support Engineer

About the role

We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands-on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction.

What you'll do

• Handle client calls, emails, and support requests to resolve technical issues
• Configure and provision PBX systems, IP phones, and telecom services for new clients
• Manage number porting, follow-up on support tickets, and ensure timely issue resolution
• Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues
• Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches

What you need

• 2–5 yrs of experience
• Linux
• Troubleshooting
• Firewalls
• Customer service
• Networking
• Telecom
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SOP writing

What you get

• Up to ₹7 L a year