Technical Support Engineer (Java)

About the role

You sit inside Product Engineering, not in a separate support silo. You're customer-facing, you debug in the real codebase, and you can merge fixes to production. Your job is to collapse the time between "a customer is blocked" and "the customer is unblocked" — and, over time, to make the class of problem stop recurring.

What you'll do

• Own resolution for customer issues end to end — reproduce, diagnose across our services and upstream dependencies (RTAs, TSPs, payment and KYC providers)
• Merge to production under real guardrails — write the fix, get it reviewed
• Protect the operational continuity of your area for every customer
• Each support engineer owns a functional domain — Orders, Payments, and so on — and keeps it running smoothly: an Orders engineer ensures units move cleanly
• When a bug threatens that day-to-day operation, you're the person who keeps it from becoming an incident

What you need

• 3–6 yrs of experience
• Java
• SQL
• PostgreSQL
• KYC
• Any graduate

What you get

• ₹6 L a year