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Technical Support Engineer

Nexthop Systems·Bengaluru

Pay not stated5–9 yrsFull-time
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About the role

Technical Support Engineer at Nexthop Systems. Deliver exceptional customer experiences by providing timely and effective support.

What you'll do

  • Deliver exceptional customer experiences by providing timely and effective support
  • Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
  • Maintain clear and consistent communication with both external customers and internal teams
  • Develop deep expertise in our products and solutions, understanding customer usage patterns
  • Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions

What you need

  • 5–9 yrs of experience
  • Networking
  • Hardware
  • iOS
  • B.Tech or B.E. or B.Sc or BCA

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