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Technical Support Engineer

Unboxrobotics Labs·Pune

₹15 L–₹22 L a year7–10 yrsFull-time
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About the role

The L4 Support Lead will be responsible for ensuring high-quality site operations, establishing robust support processes, and leading high-performing teams. This role requires strong technical expertise, leadership capability, and the ability to drive continuous improvement across support functions.

What you'll do

  • Site Support & Operations (40%)
  • Lead and manage critical on-site and off-site support activities across multiple locations
  • Handle complex escalations and ensure timely resolution of high-impact issues
  • Coordinate with engineering, product, and operations teams to stabilize site performance
  • Monitor site KPIs, TAT, uptime, and service quality metrics

What you need

  • 7–10 yrs of experience
  • Troubleshooting
  • Root cause analysis
  • SOP writing
  • B.Tech or B.E.

Good to have

  • ServiceNow
  • JIRA
  • Power BI

What you get

  • ₹15 L–₹22 L a year

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