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Technical Support Executive

Workers Town·Pune

Pay not stated2–5 yrsFull-time
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About the role

As a Technical Support Executive, you will be the first line of communication for customers experiencing technical issues. Your daily tasks will involve troubleshooting both software and hardware problems, guiding customers through effective solutions, and providing comprehensive product support. This position is ideal for individuals who are tech-savvy and thrive in a fast-paced environment.

What you'll do

  • Provide technical assistance and support for incoming queries
  • Troubleshoot hardware and software issues
  • Document and track customer inquiries
  • Collaborate with the development team for unresolved issues
  • Maintain a positive customer experience

What you need

  • 2–5 yrs of experience
  • Troubleshooting
  • Networking
  • CRM
  • Hardware
  • B.Tech or B.E.

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