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Technical Support l

Blackboard·Remote

Pay not statedJunior levelFull-timeRemote
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About the role

As Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.

What you'll do

  • Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2
  • Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base
  • Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers
  • Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your issue until resolved
  • Fluency in written and spoken English

What you need

  • CCNA
  • Networking
  • SQL
  • CRM
  • Troubleshooting
  • Any graduate

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