Technical Support Representative

About the role

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

What you'll do

• The Technical Support Representative (TSR) is a key support resource and essential contributor to the Customer Success Organization
• As a member of the Technical Support Engineering Team, you will have the opportunity to work closely with and learn from a team of highly skilled security engineers and…
• In this role, you will assist customers with technical issues to ensure optimal performance of our products and solutions within large and complex customer environments
• The TSR is the first point of contact and the first level of support for our customers
• Under the guidance of Technical Support Leadership, you will take ownership of assigned projects to address and resolve customer issues

What you need

• 3–6 yrs of experience
• Troubleshooting
• Hardware
• Linux
• Windows
• Networking
• Customer success
• Any graduate