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Technical Support Specialist

Workers Town·Pune

Pay not stated2–5 yrsFull-time
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About the role

As a Technical Support Specialist, you will play a crucial role in delivering high-quality assistance to customers facing technical challenges. Your responsibilities will include diagnosing issues, guiding users through solutions, and ensuring prompt resolution of inquiries. This position is ideal for individuals who possess strong communication skills and a genuine enthusiasm for technology.

What you'll do

  • Provide technical support to customers via phone, email, or chat
  • Diagnose and troubleshoot customer issues effectively
  • Document and track customer interactions
  • Collaborate with other teams to escalate and resolve complex issues

What you need

  • 2–5 yrs of experience
  • Troubleshooting
  • CRM
  • Network security
  • B.Tech or B.E. or B.Sc or BCA

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