Tier 1 Autoline Aftersales Support Analyst

About the role

This role requires someone who is resourceful and well organised, with excellent analytical and problem-solving skills, who can work effectively as part of a high performing team with a passion and commitment to providing service excellence.

What you'll do

• Owning and progressing cases through to resolution by utilizing available resources and expanding own knowledge
• Escalating a case in good time
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
• Communicating cooperatively with team members, other departments, and management to deliver timely resolution of customer issues
• Documenting solutions and producing written guidance on resolution steps and procedures

What you need

• Root cause analysis
• Problem solving
• Any graduate